Terms and Conditions

Effective Date: 30th July 2025

Welcome to Inclusive Minds Tutoring. These Terms and Conditions ("Terms") govern your use of our website, services, and products provided by Inclusive Minds Tutoring ("we," "our," or "us"). By accessing our website (www.inclusivemindstutoring.co.uk), engaging with our services, or making a booking, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Services Provided

Inclusive Minds Tutoring specialises in bespoke tutoring solutions for children of all ages and abilities. We offer:

1-to-1 tutoring sessions
Outdoor learning opportunities
Tailored educational resources

Our services are designed with inclusivity and individual needs at the core. Sessions are typically conducted online unless otherwise specified.

2. Booking & Assessment

All prospective clients must complete an initial enquiry form via our website. A complimentary initial assessment will then be scheduled to evaluate student needs, determine appropriate tutor matching, and outline a recommended learning path. Bookings are confirmed only once the assessment is complete and availability is confirmed.

3. Fees & Payment

Session fees are set based on the type and duration of the session, generally ranging from £40 to £76 per session. Payment is required in advance, either on a per-session basis or as part of a prepaid package. All payments must be made through our approved payment platform.

4. Scheduling, Rescheduling, & Cancellations

Clients may reschedule or cancel a session without penalty up to 24 hours in advance.
Cancellations within 24 hours or no-shows will be charged at full rate.
Tutors may reschedule due to unforeseen circumstances, in which case alternative dates or full refunds will be offered.

5. Refund Policy

Refunds for prepaid packages are only provided under exceptional circumstances and at our discretion.
Dissatisfaction with a session must be reported within 72 hours for us to consider a partial or full refund.

6. Tutor Assignment

We strive to maintain tutor continuity; however, changes may occur due to availability, scheduling conflicts, or performance reviews. We will notify you promptly of any necessary changes.

7. Code of Conduct

Students, parents, and guardians are expected to maintain respectful communication and behaviour. We reserve the right to terminate services for any conduct deemed inappropriate, discriminatory, or disruptive.

8. Intellectual Property

All lesson materials, custom resources, and website content remain the intellectual property of Inclusive Minds Tutoring and may not be reproduced or redistributed without explicit written consent.

9. Limitation of Liability

While we take every effort to ensure high-quality tutoring, we do not guarantee academic success. Our liability is limited to the value of the session fee paid.

10. Governing Law

These Terms are governed by the laws of England and Wales.